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What is service design?

What is service design?: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
What is service design?: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

In this video Tom and Patricia introduce service design and talk about why great customer experience must be a strategic choice that is woven into the fabric of your business, not slapped together at the end.

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Skill Level Beginner
31m 20s
Duration
5,269
Views
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Skills covered in this course
Business Business Skills

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