Join Todd Dewett for an in-depth discussion in this video What makes employees difficult?, part of Managing Employee Performance Problems (2013).
- One important part of being a leader is…dealing with the tough situations.…One of the toughest is effectively…dealing with difficult employees.…A difficult employee is a person…who creates consistently unacceptable work…or consistently shows inappropriate behaviors…that harm productivity and morale for you and your team.…I'm not referring to a person…who on occasion rubs you the wrong way.…Here, we're targeting employees who regularly…cause tensions with multiple or many people.…This type of person represents a genuine threat…to team chemistry and comradery,…and you have to deal with them.…
In fact, you've got three main motivations…to learn how to deal with them effectively.…First, as a leader, it's your duty…and responsibility to face the challenge.…When you accept the role as a leader, it's no longer…acceptable to look the other way and avoid the conflict.…In a literal sense, you're being paid to deal…with any and all difficult employees who report to you.…Second, managing difficult employees effectively will be…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.