Customer Experience: Journey Mapping
With Jeannie Walters
Liked by 7,425 users
Duration: 50m
Skill level: Intermediate
Released: 12/4/2018
Course details
If you strive for a customer-centric culture, you have to understand the customer's journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
-
Fredrick O.
Fredrick O.
Customer Service Specialist | Guest Experience Expert | Visitor Experience Expert | Customer Experience Expert | Customer Relationship Expert |…
-
-
Contents
What’s included
- Practice while you learn 2 exercise files
- Test your knowledge 2 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.