Join Britt Andreatta for an in-depth discussion in this video What is emotional intelligence?, part of Leading with Emotional Intelligence (2013).
You've probably heard of the phase Emotional Intelligence before. Daniel Goleman coined the term Emotional Intelligence or EQ, and he likened it to traditional intelligence or IQ. Except EQ is about how smart we are with the human connection. In other words, how effectively we manage ourselves and our relationships. Goleman actually expanded on the work of Harvard Professor Howard Gardner, who identified nine types of intelligences in his book, Multiple Intelligences. While traditional education only focuses on developing two of these types, linguistic and logical mathematical, people can have a range of talents or intelligences.
Goleman focused on two of the nine. Intrapersonal and interpersonal intelligence. And developed that into his theory of emotional intelligence. Goleman's research and books launched a new movement in the world of business and management. In fact, the concept of emotional intelligence has become very prominent in leadership development. And there is now ample evidence to show that it's a key component of both successful leadership and organizations. Let me share some key findings with you. In the work place EQ is more than twice as predictive of performance than IQ.
And 80 to 90 percent of the professional competencies that differentiate top performers are related to emotional intelligence. Study after study bears this out. For companies that have implemented training on emotional intelligence, they've seen phenomenal returns on their investment. Thousands to millions of dollars saved through increased productivity, sales, improved customer service and better decision making. Some of the return on investment has ranged as high as a thousand percent. Pretty good, huh? The power of emotional intelligence makes sense.
After all, any organization is the coordinated effort of a group of people trying to meet the needs of another group of people, the customers. Any organization achieves its goal through a series of daily conversations, interactions, and decisions. Each of these involves humans, and the more emotionally intelligent they are, the more effective they'll be on every level. Emotional intelligence has two main components; Personal Competence which focuses on the self, and relationship competence, which is about others. Within each, are two areas, knowledge and management, creating a total of four quadrants.
The first quadrant is self awareness, or how well you know yourself. This area focuses on how well you know yourself, including your strengths and weaknesses, in comparison to how others perceive you. Ask yourself these questions. What are my strengths and weaknesses? Does my perception of myself align with how others see me? Where am I confident about my skills and abilities? The next quadrant is self-control or how well you manage yourself. This is about managing your emotions and your actions in productive and healthy ways.
What can I do to manage myself when under stress? How do my values shape my words and actions? When do I take the initiative to solve problems? And, how do I support my continued growth and development? You have to be able to lead yourself before you can lead others. So it's important to develop the personal competence part of emotional intelligence first. Now let's move on to relational competence. The third quadrant is our awareness of others. This includes their emotions, strengths and weaknesses, as well as their individual needs, preferences, values, and other aspects of diversity.
Do you know how to accurately read others' emotions, both individually and in group settings? Can you anticipate the feelings, needs, and concerns of others? How do you cultivate your appreciation of diverse thoughts and experiences? Finally, the fourth quadrant is building relationships and has to do with how we utilize our awareness of others to maximize their potential and our relationship. How do you help others achieve their highest potential? Can you identify the difference between healthy and toxic conflict? When do you initiate change and how do you support people's reaction to it? And can you inspire others with your passion and your vision.
Within each of these four quadrants, there are twenty total competencies. We'll be going through them in detail in this course. Using the handout in the exercise files, read more abut each competency. And take notes on how you currently practice each one. You may also want to take the official EQ assessment developed by Dan Goleman called the Emotional and Social Competence Inventory or ESCI. You can take this on your own online, or it might be offered by the learning and development or human resources department in your organization.
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is emotional intelligence?
- Cultivating emotional intelligence
- Exercising emotional self-control
- Working with your triggers
- Getting to know others
- Maximizing team performance
- Building influence