Join Britt Andreatta for an in-depth discussion in this video What is a difficult conversation?, part of Having Difficult Conversations.
What conversations do you find difficult. …This answer might be different for each of us, but we've all experienced …difficult conversations. And what is a difficult conversation? …Well, if it's challenging for at least one of the people involved, then its difficult. …Some difficult conversations are planned, and we know their coming. …And many are spontaneous and catch us by surprise. …Sometimes you might be the initiator of a difficult conversations, either …delivering bad news or confronting someone about a problem. …And most of us have been on the receiving end too.…
Someone's come to us with challenging information that we've had to hear. …Obviously, difficult conversations occur in all areas of our life. …They certainly are at the heart of our professional lives. …Some example include, delivering a poor performance review, giving feedback to …your boss about their behavior, talking to a colleague who makes offensive …comments, or letting an employee go. They happen on our personal lives too. …
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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