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What is customer advocacy?

What is customer advocacy?: Customer Advocacy
What is customer advocacy?: Customer Advocacy

What is customer advocacy? What role does it play? Learn a concrete definition, the difference between internal and external aspects of customer advocacy, and how they are interrelated. Learn how customer advocacy differs from and is complementary to voice of the customer and customer experience.

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Skill Level Intermediate
1h 9m
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Skills covered in this course
Business Business Skills

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