Join Haydn Thomas for an in-depth discussion in this video What are the best tools for a business analyst?, part of Insights from a Business Analyst.
The best tool a business analyst can use is silence.…People find silence awkward so when they actually…find silence, they actually fill it with noise.…And really, that's what we're trying to do…as a business analyst, is to get more…information from people.…So using this very simple tool that's…available everywhere, is ask a question and shut up.…Let the person really have the ability…to provide the information.…So that's the first thing.…
The second thing is then making sure…you actually listen to what they're saying.…You're not pre-judging, you're not trying…to jump to conclusions.…You're trying to make sure that you're just…gathering the right information.…Because something that might have been said…may not have been important to you as a listener…but later on it'll actually be a very vital…part of the overall solution.…So try and listen to gather information,…not to jump to solutions.…The third one is, obviously, a whole heap…of elicitation and facilitation techniques.…
There's many different ways to gather…information from people.…
Skill Level Appropriate for all
Insights from a Business Analyst
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