- Do not fall into temptation. When the person that you are interacting with asks you something face-to-face, there's such a strong drive to say yes because you want to be nice. You want to be accommodating. You want to be helpful. And so does everyone else. But that is a very dangerous temptation, because one second that it takes to say yes can commit you for days, weeks of work. And then if you don't feel like doing that work, or even worse, you can't do it because you have other commitments or because you don't have the resources or the skills or you don't understand what the person asked you, well, then you've just put yourself in a impossible situation where you're going to disappoint them 10 times worse, especially if you disappear because you're ashamed that you can't do what you told them you were going to do.
So, very important when a person enlists your help or wants to ask for your help, you have to take a moment and say, am I willing to commit? Am I ready to commit, because I'm about to sign a contract. Your integrity is about to be put in play. And if you say yes and then you don't do it, and you let the person down, not only you will produce breakdowns at the level of effectiveness or fulfillment of the task, but you will also create a disruption in the relationship and the trust, because you're not trustworthy.
- Explore the questions you should ask yourself before making a commitment.
- Identify when to report a commitment at risk.
- Recognize how to make an effective apology.
- Examine ways to build trust.
- Define the meaning of integrity in business.