Learn how to hire and retain great customer service representatives.
- The customer is not always right. In fact the customer is often blatantly wrong. Customers can be difficult and they can be utterly ridiculous at times. Of course as the great business mind Peter Drucker once said, "Without a customer, there is no business. "A business exists to serve a customer." This creates one of the biggest and most important challenges in the business world, customer service. And because of the stresses that come with this demanding job, companies often experience very high turnover of their teams.
But we can't blame the customer for everything. I want you to understand that more often than not, the turnover issues have a lot less to do with the customer than you think. Hi, I'm Noah Fleming. I've written multiple books on sales, marketing, and customer service. I consult with companies doing a few million in revenue to some of the biggest brands in the world. In this course, you're going to learn how to reduce turnover and customer service by asking the right questions and to see what improvements you need to make either as a manager or to your business as a whole.
The really great thing about making these changes is the results go way beyond reducing turnover. You're going to create happier customers, which leads to a healthier business. Let's get started.
- Determining if you have a turnover problem
- Reasons why people quit
- Hiring the right people
- Showing support to service reps
- Helping customer service reps recharge and rejuvenate
- Creating a fun working environment
- Celebrating accomplishments
- Identifying trouble spots early