Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.
- Every transaction in a business world whether we are selling or serving a customer has one common element, it involves people. People working with people. This is the heart of customer service. Whether you face to face, in a field, on a phone, in a store or on site at a client's office. Regardless of where you are, customer service remains the critical factor determining how and if a customer does business with you. And the likelihood of them doing it again.
Provide poor customer service and you can kiss that customer good bye. Provide an excellent experience and great service and you've dramatically increased your chances of seeing that customer again. Hi, I'm Noah Fleming and I've been helping companies with two million to over two billion in annual revenues, create long term sustainable and highly profitable customer relationships over the past ten years. In this course I'm going to show you what makes for excellent customer service in a field.
We will discuss how service impacts customer loyalty, the willingness of your customers to do business with you over and over again. We'll also talk about how a lousy first impression or a poor ending can ruin even a descent customer experience. We'll also discuss what to do when dealing with those difficult, angry and disgruntled customers. Customer service is everything. By going through this course my hope is that you'll leave with an understanding of how to drastically improve your customer service efforts when it matters most.
Let's get started.
- Knowing your customer
- Implementing a process
- Using a personal touch
- Soliciting feedback
- Saying no
- Following up