Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, help you provide exceptional customer service.
- Think about the last time you had to deal with a customer service department. It can be downright frustrating. You're passed around from representative to representative, being asked each and every time to reexplain the same thing you just told the three previous people. You probably just wanted to hang up. It's no wonder that poor customer service has been said to cost businesses north of 62 billion dollars a year. Is anyone even listening? Are you listening? Are you hearing me? Listening, a 62 billion dollar a year problem.
It's such a simple concept but one of the most profound and underestimated aspects of great customer service, the act of simply listening to your customers. Hi, I'm Noah Fleming, and I've been helping companies with two million to over two billion in annual revenues create long-term, sustainable and highly profitable customer relationships, over the past 10 years. In this course, I'm going to share with you how to listen to your customers and put yourself and your company in the ranks of businesses known for providing exceptional service.
Every business says they do it, but few actually do it. If you can learn and apply the skills in this course, you'll be head and shoulders above the competition. Let's get started.