Learn how to use Six Sigma to drive improvements in the performance of your processes, products, and services.
- We all get stuck. We try to make improvements to our products, our processes, our services, but we fail because we are clueless as to the key factors that drive performance. So how do we get unstuck? What tools and techniques can we use to systematically and logically improve our performance? The answer is Six Sigma. Hi, I'm Dr. Richard Chua. I'm a certified Six Sigma Master Black Belt Trainer, consultant, author and professor.
Over the past 25 years, I have worked with CEOs and trained over 5,000 executives, managers and project leaders in many Fortune 500 and multinational companies around the world in using Six Sigma to improve and achieve significant operational and financial results in the billions of dollars. In this course, I will share with you the key concepts of Six Sigma, such as CTQs, variation, DPMO, and Sigma Level.
We'll examine the roles of executives, champions and the different belts, and how to select the right projects for Six Sigma. We will cover the five phases of a Six Sigma project, define, measure, analyze, improve and control. In each phase, we'll discuss the steps involved and the tools and techniques used. By understanding and implementing Six Sigma correctly, you can improve the performance of your business processes, products or services and add a huge financial impact to the bottom line.
So let's get started.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is Six Sigma?
- Understanding key concepts such as Y = f(x) and sigma level
- Selecting Six Sigma projects and team members
- Planning in the Define phase
- Gathering data in the Measure phase
- Analyzing data in the Analyze phase
- Selecting and evaluating solutions in the Improve phase
- Developing a control plan in the Control phase