Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
- Hello, and welcome to effective listening. I'm Tatiana Kolovou. - And I'm Brenda Bailey-Hughes. We've been teaching communication skills to undergraduates, graduates, and business professionals like you for over 20 years. - That's 40 years combined. - True, and in those 40 years, we've come to realize that oftentimes, it isn't the talking or the writing that makes someone a truly gifted communicator. - It's the listening. - Exactly. So that means, great listening might help you get your dream job, succeed in your dream job, make good impressions on your colleagues, and it can help you be a great leader as you move up.
Strong listening has been directly tied to effective leadership. So, for any number of reasons, it pays to be a good listener. - So, this course is your chance to start working on improving your listening skills. So let's get started.
- Recalling details
- Avoiding distractions and the feeling of being overwhelmed
- Clarifying your role
- Using attentive nonverbal cues
- Paraphrasing what was said
- Matching emotions and mirroring