Welcome

- At the heart of every business success, or averted crisis, you will find a great leader. Research has shown time and again that the difference between an average organization and a successful one are the leadership skills of its people. I'm Dr. Britt Andreatta, and I'm pleased to welcome you to this course on leadership. Successful organizations are different from average or poor ones in three important ways. Number one, they have customers who are not only satisfied, but actively singing their praises. Number two, they have employees who are engaged and motivated to their highest potential and productivity.

And number three, they're profitable, and can sustain that success well into the future. And good leaders are the ones who drive the success. Effective leadership absolutely makes a difference, and by developing your leadership skills, you'll be able to make meaningful contributions, to not only your organization, but other aspects of your life as well. I've spent my professional career teaching and training on leadership and management. I'm eager to share with you what I've learned from these experiences, and bring you the latest information on leadership.

And I'll be providing my best tips and strategies to help you develop and hone your leadership skills. Remember, leadership is a journey, and I'm excited to work with you as you become a more effective leader. Let's get started.