Join Doug Rose for an in-depth discussion in this video Using formal communication, part of Project Management Foundations: Communication.
In your career you might find…that when you dress up in a suit and tie,…people are more likely to listen to you.…Consultants know this,…project managers know this,…and politicians know this.…Formality matters.…It's the same way with how we communicate.…When we communicate with others,…we can do it either formally or informally.…A formal message should communicate…professionalism and thoughtfulness.…It's communication dressed up in a suit and tie.…So a formal message might be a standard office memo.…It might also be a formal slide presentation.…
The main reason you'd want to use formal communication…for some messages, is that formal communication…comes with its own set of assumptions.…When someone reads an office memo…or sits in a presentation,…they'll have a different set of assumptions…than when they're talking with someone in the elevator.…These assumptions are a very important way to show…how the listener should react to your message.…If an executive receives an office memo…that communicates that the project is over budget,…
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- Using formal and informal means to communicate
- Prioritizing stakeholder needs
- Listening actively
- Planning project communication
- Understanding leadership language
- Writing clear and concise project reports
- Learning how and when to say "no"<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.