Join John Ullmen for an in-depth discussion in this video Using five questions to increase understanding, part of Communication Fundamentals.
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- I coached a senior leader named Phil,…who was great at connecting with all types of people.…I asked him how he does it.…He credits a turning point years back,…when his manager said Phil was trying too hard…to make his mark in meetings,…and it was turning people off.…They saw him as a self-serving aggressor…who was trying to look better than them.…Phil said the lesson he learned,…that changed his career,…is the key to connecting with people,…is not so show off, but show interest.…It starts with questions.…People like Phil, who are great at connecting with others,…ask great questions.…
Sometimes it can get confusing to know what to ask.…Let's cover five types of questions you can ask…whenever you want to build stronger connection with others.…The five connection questions trace a logical sequence,…from understanding a person's situation,…through what's driving key choices,…to where they really want to be and how they can get there,…and how you can help.…Number one, description questions.…These explore what happened.…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.