Join Lisa Gates for an in-depth discussion in this video Using the exercise files, part of Conflict Resolution Foundations (2012).
During this course we will be exploring a simple repeatable process for finding your way through conflict and back to workability. I have provided an exercise guide that's available to all lynda.com members to help you get the most from each movie in this course. The guide can be found in the Exercise Files tab on the Course Details page, or if you're watching this tutorial on a DVD, the exercise files have been included there. The guide includes terms and definitions and additional resources that will help you personalize your experience.
I recommend keeping these on hand as you go through the course. So, let's get started.
- Understanding how conflicts arise
- Navigating cognitive bias
- Exploring the principles of influence
- Building trust
- Reframing the argument
- Brainstorming solutions
- Working with difficult people