Using the 'broken record' technique

- Now there’s a well-known assertiveness technique called…the broken-record technique.…In some ways, I don’t really like this,…because it feels a bit boring to use,…but it can be very affective, so you need to know about it.…This a technique where you repeat one phrase over and over.…The reason that you do this is you’re sending a message…to the other person that they are not…going to get passed you.…Let’s say, for example, you work in a restaurant,…someone’s complaining about their meal…after they’ve eaten all of it.…So, it wasn’t obviously all that bad.…

You could say to them,…“It’s not our policy to give full refunds…“after you’ve eaten the whole meal.”…And If they say, “But the meal was terrible.”…You can just say, “Well I’m afraid it’s not our policy…"to give full refunds after you’ve eaten the whole meal.”…And if they say, “But, it’s only $10.00 I want back.”…You can say, “Well I’m afraid it just not our policy…“to give full refunds after you’re eaten the whole meal.”…And you can feel the power of this, can’t you?…