Using Customer Surveys to Improve Service Preview

Using Customer Surveys to Improve Service

With Jeff Toister Liked by 1,053 users
Duration: 52m Skill level: Intermediate Released: 6/9/2015

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Course details

Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.

Skills you’ll gain

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Contents

What’s included

  • Practice while you learn 2 exercise files
  • Test your knowledge 3 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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