Two situations when the phone is the best choice. Four situations when email is the best choice. Dealing with chatty people. Keeping evidence. Being less intrusive, less pushy. Taking time to think about the best wording. Choosing whatever the other person prefers. Also can be quicker than email tennis.
One of the most common criticisms of email…is that it's replaced conversation.…You hear people saying, why doesn't he just…pick up the phone and talk to me?.…And I think that sometimes this is a valid criticism.…I think there are two situations…where a phone call is the best choice.…If there's gonna be some back and forth,…then the quickest way is to make a phone call,…and also if you want to see their reaction to a proposal…or you want to negotiate, then it's got to be a phone call,…or even better, a face to face meeting.…
But there are four situations where an email is indeed best.…First, if you don't want to get drawn…into a long conversation with a chatty person,…it's quicker just to send an email.…In fact, if you do find yourself often saying,…why doesn't he just pick up the phone and talk to me?…It could be that you're a bit over-talkative.…I mean, it's food for thought, isn't it?…Second is when you want evidence of what was said,…maybe at the start of a project,…or if you suspect that things are a bit political.…
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- Managing your inbox
- Managing repetitive tasks
- Using lists and calendars
- Maximizing spare time
- Organizing information digitally and on paper
- Getting the most out of technology and software
- Writing effective email
- Reducing filing