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Use rapport to disarm angry customers

Use rapport to disarm angry customers: Building Rapport with Customers
Use rapport to disarm angry customers: Building Rapport with Customers

It can be really challenging to maintain your composure in the face of an unhappy customer. See what steps you can take to keep your cool so you can quickly regain customer goodwill.

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Skill Level Intermediate
27m 4s
Duration
47,504
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Skills covered in this course
Business Business Skills Communication Marketing

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