From the course: Customer Service in the Field (2017)
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Use the personal touch
From the course: Customer Service in the Field (2017)
Use the personal touch
- Yes, there is nothing more valuable than the personal touch. But it's important for today's service people to adapt to customers accordingly, via email, text, social media, and more. I remember once I bought some web services from the popular company GoDaddy. I ordered what I needed, and I paid my money. But about three days later they called me up personally to let me know that I had been overcharged for a few things I probably didn't need. And so they refunded my card without asking me. Now, you might be thinking, what's the big deal, Noah? That's what they should've done in the first place. Maybe you're right, but they could've just sent me an email. They could've just sent my money back. Heck, they probably could've just kept my money, but they took the time to reach out personally and have a one to one discussion with me. They went above and beyond what was required to make a pretty good experience a great one. As we think about how to create or add a personal touch for our…
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