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Use empathy to show you care

Use empathy to show you care: Customer Service: Handling Abusive Customers
Use empathy to show you care: Customer Service: Handling Abusive Customers

Learn to put yourself in the shoes of the abusive customer, share a time when you or someone you know experienced a similar situation, and show emotion that you care about the customer's issue.

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Skill Level Beginner
39m 50s
Duration
70,440
Views
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Skills covered in this course
Business Business Skills

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