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Use data to spot problems

Use data to spot problems: Managing Customer Expectations for Managers
Use data to spot problems: Managing Customer Expectations for Managers

Companies often have access to a lot of data that can help you spot places where service falls short of customer expectations. Examples include surveys, product returns, or the reasons customers contact your company for assistance. This data can help you adjust your service or improve expectation management so customers are less likely to experience unpleasant surprises.

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Skill Level Intermediate
26m 16s
Duration
19,804
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Skills covered in this course
Business Business Skills Communication

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