Customer Service: Managing Customer Expectations Preview

Customer Service: Managing Customer Expectations

With Jeff Toister Liked by 6,276 users
Duration: 21m Skill level: General Released: 6/20/2016

Course details

Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.7 out of 5

2,699 ratings
  • 5 star
    Current value: 2,113 78%
  • 4 star
    Current value: 469 17%
  • 3 star
    Current value: 99 3%
  • 2 star
    Current value: 3 <1%
  • 1 star
    Current value: 15 <1%

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 1 quiz
  • Learn on the go Access on tablet and phone

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.