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Use clear language to avoid surprises

Use clear language to avoid surprises: Managing Customer Expectations for Frontline Employees
Use clear language to avoid surprises: Managing Customer Expectations for Frontline Employees

Communicate in clear language to help customers avoid inappropriate expectations. Understand how customers typically interpret communication when it is unclear. For example, if you tell a customer an item will be delivered in two to four days, they will often expect the item to arrive in two days. This could lead to disappointment if the item arrives within three or four days, even though this is within the normal timeframe. Identify situations where you can apply these skills with your customers.

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Skill Level Appropriate for all
22m 39s
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Skills covered in this course
Business Business Skills Communication

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