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Use Net Promoter Scores

Use Net Promoter Scores: Product Management First Steps
Use Net Promoter Scores: Product Management First Steps

LinkedIn principal author Doug Winnie explains the NetPromoter Score Index and how you can use it to determine customer satisfaction with your product. The NetPromoter index classifies your customers as promoters, passives and detractors and creates an overall index on a range of -100 to 100 that measures customer satisfaction.

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Skill Level Beginner
1h 51m
Duration
262,714
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Skills covered in this course
Business Business Skills

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