Join Simon T. Bailey for an in-depth discussion in this video Understanding your organization, part of Building Business Relationships.
Understanding your organization starts with learning what makes them tick. For business, this would be how it makes money and how customers are served. For non-profits, it's understanding how they connect with donors and fulfill it's mission, purpose and values. For government, it's understanding how they serve its citizens. In an effort to understand your organization, a leader's responsibility is to build inter-department relationships that achieve efficiency and productivity with your team.
This may seem like a large undertaking when you are new to an organization. However, understanding my three tiers of organizational leadership, and my strategy will help you and your team operate at its very best. The three tiers of organizational leadership starts with tier one. These are the departments that are in direct contact with you and work with your team every day. For example, the customer service team has a direct relationship with the operations and finance teams.
Tier two. These departments are on the outer circle. You work with them frequently, but do not work with them to complete daily task. These departments might be the HR Department and security department. Tier 3. These departments support the entire organization. You interact with them frequently. The primary role of these departments is to support, such as the IT department or the person serving the customers at the front desk. Your job is to know who to call when you have an emergency, or when you have a great idea.
Remember to identify how your team can support the department and help them reach their goals. In return, this department will support you. Build a strong connection and take time to build the relationship. Doing this ensures you're not chasing them in the midst of an emergency. The emotional equity you build is also something you can cash in during a time of need. There are four strategies to connect and build a working relationship with departments in the organization.
Number one. Go visit several departments. Learn how they carry out the organization's mission, vision and values. Number two: shadow the department for a day or half day to establish a working relationship. Number three: learn as much as possible about them and write a report, or do a presentation to share with your team. Number four: determine how you can help them and how they can help you.
Every department needs each other to win and succeed. No department is an island. And we are all connected in building and achieving the mission and vision of the organization. You never know who you will be working with. And it helps to have a working knowledge of how the department operates to drive results.
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.