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Understanding and improving the service process

Understanding and improving the service process: Customer Service Leadership
Understanding and improving the service process: Customer Service Leadership

Some leaders attempt to force change by simply mandating standards. This is a mistake. By better understanding processes, your team will be equipped to make improvements that are truly effective and sustainable. Understand the customer service process and the many components that are part of it, and hear examples of how to make significant and lasting improvements to performance.

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Skill Level Advanced
1h 12m
Duration
110,229
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Skills covered in this course
Business Business Skills Marketing

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