Understanding customers while at work


show more Understanding customers while at work provides you with in-depth training on Business. Taught by Dave Crenshaw as part of the Thinking Like a Leader show less
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Understanding customers while at work

The most important word when it comes to dealing with customers is understanding. The better you understand your customers, the easier it is to serve them, and the more loyal they'll be to you and your company. In the long run, this will have a positive effect on how valuable you are. So what does understanding mean? Think for a moment about the person you feel understands you best, what is it makes them such an understanding person? There are many ways to look at it, but in my experience those who best understand others, share three characteristics: listening, responding, and harmonizing.

Let's talk about listening for a moment. An understanding person takes the time to get to know you, they listen actively. An active listener is someone who doesn't necessarily sit back and let you do all the talking, but instead occasionally asks you questions to not only get the details, but also the emotions that you're experiencing. This means that a good listener is empathetic. An emp...

Understanding customers while at work
Video duration: 3m 35s 52m 19s Appropriate for all Updated Jan 03, 2013

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Understanding customers while at work provides you with in-depth training on Business. Taught by Dave Crenshaw as part of the Thinking Like a Leader

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