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Understanding customer expectations

Understanding customer expectations: Service Metrics for Customer Service
Understanding customer expectations: Service Metrics for Customer Service

What do customers expect? How are those expectations changing? Identify the expectations customers have of service interactions, as well as what they expect for tangibles when in-person service is involved. Hear the service attributes that most customers value above all others, and see how metrics must align with customer expectations.

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Skill Level Intermediate
1h 15m
Duration
16,353
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Skills covered in this course
Business Business Skills

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