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Understand why customers don't read

Understand why customers don't read: How to Manage Customer Expectations for Frontline Employees
Understand why customers don't read: How to Manage Customer Expectations for Frontline Employees

It is frustrating when customers don't follow directions or read signs. This is a top complaint among customer service professionals. Discover why this happens and how you can prevent it. Learn how to view these situations from a customer's perspective so you know where to make adjustments. Identify tips and tricks that you can apply to help your customers avoid these difficult scenarios.

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Skill Level Appropriate for all
22m 39s
Duration
29,277
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Skills covered in this course
Business Business Skills Communication

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