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Understand the value of self-help options

Understand the value of self-help options: Serving Customers Using Social Media
Understand the value of self-help options: Serving Customers Using Social Media

Online self-service includes customer communities and other websites where customers can access resources to help themselves. Many customers prefer this method, and go here first before contacting your company via other channels. In this video customer service expert Jeff Toister will help you determine how self-service options form an important part of any company's social media customer service strategy.

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Skill Level Appropriate for all
43m 19s
Duration
92,210
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