Skip navigation

Understand the value of self-help options

Understand the value of self-help options: How to Serve Customers Using Social Media
Understand the value of self-help options: How to Serve Customers Using Social Media

Online self-service includes customer communities and other websites where customers can access resources to help themselves. Many customers prefer this method, and go here first before contacting your company via other channels. In this video customer service expert Jeff Toister will help you determine how self-service options form an important part of any company's social media customer service strategy.

Resume Transcript Auto-Scroll
Skill Level Appropriate for all
43m 1s
Duration
28,278
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now