is now LinkedIn Learning!

To access courses again, please join LinkedIn Learning

All the same content you know and love

Plus, personalized course recommendations tailored just for you

All the same access to your Lynda learning history and certifications

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Understand the phone's unique challenges

Understand the phone's unique challenges: Phone-Based Customer Service
Understand the phone's unique challenges: Phone-Based Customer Service

The phone provides customer service challenges that are not present via any other service channel. For example, you can't easily show a customer a picture or diagram to help you communicate more clearly. Identify some of these obstacles and determine whether they affect you. Learn about the unique challenges of phone service in this video.

Resume Transcript Auto-Scroll
Skill Level Intermediate
52m 10s
Show More Show Less
Skills covered in this course
Business Business Skills Communication Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to access your learning content.