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Understand the phone's unique challenges

Understand the phone's unique challenges: Phone-Based Customer Service
Understand the phone's unique challenges: Phone-Based Customer Service

The phone provides customer service challenges that are not present via any other service channel. For example, you can't easily show a customer a picture or diagram to help you communicate more clearly. Identify some of these obstacles and determine whether they affect you. Learn about the unique challenges of phone service in this video.

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Skill Level Appropriate for all
52m 10s
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Skills covered in this course
Business Business Skills Communication

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