Tying up loose ends

After the customer signs off on the project it's time to clean up the loose…ends in the project.…You hold one last meeting with your team before you send them off to their next assignment.…Then you can finalize the project documentation and close out financial details.…Start with what went well.…Ask questions like what did you do that made things work better?…What was the toughest challenge you solved, and how did you handle it?…If you were going to brag about something from this project, what would it be?…Before you address the problems people faced remind team members to talk about…themselves, not others.…

That way the focus is on the lessons, not blaming.…Ask questions like what would you do differently next time or what can we learn from this.…In our relocation example you might launch the problem discussion by talking…about the discoloration of the flooring that was delivered.…You had to take a stand with the vendor to get a new rushed delivery and not pay extra.…What you learned was to leave extra time to check materials for quality or damage.…