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Two types of standards

Two types of standards: Quality Standards in Customer Service
Two types of standards: Quality Standards in Customer Service

Learn the two types of quality standards for individuals, including foundation (criteria that can be determined by yes/no) and finesse (criteria that are best gauged by a scale). Identify when and how to use each.

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Skill Level Intermediate
1h 4m
Duration
147,721
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Skills covered in this course
Business Business Skills Leadership

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