Join Simon T. Bailey for an in-depth discussion in this video Turning team conflict into opportunities, part of Building Business Relationships.
At times, conflict arises within a team.…It is something that is bound to occur in every organization.…But it, wouldn't it be great if you…could turn every team conflict into an opportunity?…Let me give you an example of where I did just that.…In a previous position, I sold and marketed events for corporate clients.…We had an operations team that was responsible for the execution.…For one event, our customer had some…very specific requests that my team promised them.…
We did not communicate these requests but…assumed that the operations team would execute them.…On this occasion, this did not happen.…In the end the customer was disappointed that there was not…a smooth transition between sales and the operations team and we…had to refund the customer, when another project developed we had a…hesitation because the operations team was apprehensive to work with us again.…
To turn team conflict into opportunity, a leader must do five things.…First, you must investigate.…Whenever team conflict occurs ask the following questions.…
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.