Join Mike Figliuolo for an in-depth discussion in this video Trust, part of Executive Decision Making.
- Executive decisions require people to commit to change. The more people understand the decision and how and why it was made, the more committed they're going to be to making those difficult changes. Without that knowledge, decisions are going to be suspect. Many people assume the worst about the motivations behind the decision. There'll be talk at the water cooler, people talking about, here's why I think they made the call, and why that person is going to benefit.
This is all non-productive conversation, so you need transparency to build the trust and reduce the execution risk of the decision being made. Having shared accountability and shared rewards goes a long way towards eliminating mistrust relating to self-interest. If everyone knows we're all being compensated for the success of this decision, and this decision drives the overall performance of the business, you've got people aligned, and you're going to get the committed to the overall decision being made.
I know one executive who suffered with issues of trust. He was the leader of a major function at the organization. He was extremely secretive. He would even hold his hands up over his computer monitor if you walked by his office, because he didn't want you to see what he was working on. Nobody trusted him. He made his decisions in a vacuum. He never shared the rationale behind them. He made a few bad calls that could have been avoided by involving other people.
Ultimately, the impacts of his lack of transparency were that his team left him. They went to other parts of the organization. Some people quit the company because they didn't trust the leader they worked for. And then, the major executive decisions he went to make were not very successful, because he couldn't get the buy-in of the organization to go out and execute his plan. As you're looking to make these major executive decisions, be transparent with your team.
Involve them in the decision making process, because their trust and their commitment is a critical element of the decision getting done.
Mike helps you find the data and tools to support your decision, make the call, communicate decisions effectively, and lead your organization through the change. He'll also address common problems that arise from these high-profile decisions: cultural differences, quality of information, trust, and accountability, to name a few.
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- Assessing risks
- Making hard choices
- Getting the right data
- Communicating effectively
- Making the call
- Declaring success
- Dealing with problems