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Trends shaping today's contact centers

Trends shaping today's contact centers: Managing a Customer Contact Center
Trends shaping today's contact centers: Managing a Customer Contact Center

Identify three major developments that define today's contact centers, including heightened customer expectations, new contact channels, and the growing strategic importance of customer interaction.

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Skill Level Intermediate
1h 31m
Duration
46,871
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Skills covered in this course
Business Management

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