Skip navigation

On September 14th, 2017, we published revised versions of our Privacy Policy, Terms of Service and Website Use Policy and published a Cookie Policy. Your continued use of Lynda.com means you agree to these revised documents, so please take a few minutes to read and understand them.

Three driving forces in contact centers

Three driving forces in contact centers: Managing a Customer Contact Center
Three driving forces in contact centers: Managing a Customer Contact Center

Explore three driving forces that create the unique environment in which contact centers operate: random workload arrival, the visible or invisible queue, and the seven factors of customer tolerance.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 31m
Duration
26,158
Views
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now