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Text or chat: Delivering Bad News to a Customer
Text or chat: Delivering Bad News to a Customer

In this video, learn when to deliver bad news via text—and when not to. Limit interactions to two sentences at a time, expressing empathy, understanding, and concern where appropriate. Check for understanding and clarity.

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Skill Level Beginner
48m 13s
Duration
24,684
Views
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Skills covered in this course
Business Business Skills

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