From the course: Administrative Human Resources
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Take grievances
- Your job as an HR Professional is to make your employee successful. And how fun that can be. But where there are people there are disagreements and conflict, and sometimes you will need to take and solve grievances. Grievances are formal complaints that can be made by anyone against anyone. Grievances can be about an individual's actions or conduct, or against your organization itself due to policies or working conditions. At the center of any grievance are feelings of injustice and dissatisfaction. Your corporate policy handbook should include a grievance policy that defines the steps for making a complaint. Your employment law attorney can provide you with a template policy to use. Once a grievance is received, you absolutely must act on it. Any legal problems arising out of the grievance will focus on the organization's response to it. So you must make sure you've done everything you could to solve the problem. Your first step then is to take the grievance. If you receive a…
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