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Surveys and measurement

Surveys and measurement: Quality Standards in Customer Service
Surveys and measurement: Quality Standards in Customer Service

Identify trends in customer surveys, and learn alternatives for measuring and scoring customer service interactions. Understand the importance of getting both external and internal input. Identify decisions you will need to make around scoring, and hear recommendations and cautions on using scores and interpreting results.

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Skill Level Intermediate
1h 4m
Duration
150,286
Views
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Skills covered in this course
Business Business Skills Leadership

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