Support scenario


show more Support scenario provides you with in-depth training on Business. Taught by Britt Andreatta as part of the Delegating Tasks to Your Team show less
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Support scenario

Now that you're familiar with the difference between directing and coaching, let's see how those two approaches look. Natalie is a sales manager and is working with her direct report Michael. The company sells a green product that helps capture and recycle lost heat from buildings. Michael has done well in the past and recently received delegations of new territories, college campuses. Natalie has given Michael a high level of autonomy. He takes action and only communicates if the action is not successful. In other words, he can come to Natalie if he's having trouble making the sale.

Natalie has already given Michael her contacts, sales notes, and other promised materials, and he's been supported with ample sales training. So Natalie's role is really to provide guidance if Michael's having challenges, which he currently is. He's having trouble making the sale. In order to demonstrate the difference between directing and coaching, let's first see what it looks like wh...

Support scenario
Video duration: 4m 33s 50m 27s Appropriate for all

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Support scenario provides you with in-depth training on Business. Taught by Britt Andreatta as part of the Delegating Tasks to Your Team

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