Summary

- Grand, you've finished my problem solving course.…And I hope you enjoyed it, as well as finding it useful.…Remember that you can come back to it whenever you're faced…with a problem that you can't easily solve.…And of course, if you have a problem right now,…then please do work through the process…and try out the ideas for real.…I've created a massive diagram…for everything I've covered.…It's really neat, and you can find it in the exercise files,…and based on this diagram, my top five rules would be,…number one, never jump straight to a solution,…but think of other options first.…

Number two, involve other people…in the generating of ideas.…Number three, separate the generating of ideas…from the judging of them, so that nobody gets upset…when their ideas are rejected, and the ideas keep flowing…in a positive and creative atmosphere.…Number four, use both logic and gut feeling…when you select the best option.…And if they disagree, then one of them must be wrong,…so question both of them.…And finally, number five.…