Learn the difference between fairness as the same thing for all and strategic differentiation. Strategy is making choices, optimization, and the courage to make differential investments where the payoff is highest.
- Michael Porter, a leading expert…on organizational strategy said,…"Strategy is about making choices, trade-offs."…A good example of trade-offs…is how companies treat their customers.…Airlines allow frequent fliers to board early,…access preferred seats, and check bags for free.…Less frequent fliers board last,…sit in middle seats, and pay for checked baggage,…but they may also pay very low basic fares.…
Strategic customer service requires…treating customer classes differently.…Investing more where the payoff is higher,…and less where the payoff is less.…Yet, when it comes to HR strategy and people investments,…leaders often forget this logic.…They often treat all employees the same.…If some employees earn performance bonuses,…then everyone should.…If some employees get innovation training,…then everyone should.…
Ian Ziskin, the former chief HR officer…for Northrop Grumman, says,…"This is like giving all the plants in a garden…"the same amount of sun, nutrients, and water,…"and it's just as illogical, and potentially…
- Arrange the questions of HR strategy in order of importance.
- Define “pivotal” within the context of the course.
- Identify three key questions that help clarify and focus organizational strategy.
- Define the term “bottleneck.”
- Name four characteristics a person might have that supports improved work performance.
- Explain the importance of an HR budget that aligns with HR strategy.
- Describe the three energy profiles and how they can be used to create a balance in HR strategy.