This video provides tips to immediately step in when witnessing, or hearing about, bullying, using the 3 steps of assertiveness.
- Every person in your organization has the right…to be treated with respect at work,…and every person has the right to set reasonable boundaries.…This is where the communication skill…of assertiveness comes in.…Assertiveness is the ability to clearly state your needs…and wants without stepping on other people.…It is the middle ground between passive…and aggressive communication.…If you are a manager or supervisor,…it is your job to protect employees from bullying.…When you see bullying, right there in that moment,…you absolutely have to speak up then and there.…
This sends the message that bullying…is not acceptable and will show others…you are willing to stand up and put a stop to it.…Always remember that bullies only bully because they can.…People allow it by not speaking up.…Everyone likes the path of least resistance,…so if you put up some resistance the bullying will stop.…I'm going to teach you a three-step tool to follow…when you need to assertively step in.…The steps are validation, problem, solution.…
She defines the key differences between conflict, harassment, and bullying, and helps you assess the prevalence of bullying in your organization. You'll learn the importance of stepping in to stop it, and coaching those identified as bullies. Catherine also highlights the role leadership plays in exemplifying the right behavior and being transparent about supporting a healthy workplace. To create a positive workplace that's free from bullying, she suggests a healthy workplace corporate policy, tying positive behavior to corporate values, ongoing training, and the use of performance management.
- Bullying vs. harassment vs. conflict
- The costs of workplace bullying
- Assessing the prevalence of bullying in your organization
- Stepping in to stop bullying
- Implementing a corporate policy
- Implementing training programs
- Leading a culture change initiative to effectively prevent bullying