Step one: Identifying the issues


show more Step one: Identifying the issues provides you with in-depth training on Business. Taught by Lisa Gates as part of the Conflict Resolution Fundamentals show less
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Step one: Identifying the issues

When we are in the middle of an argument, we often don't know why or how we even got there because so many arguments begin over trifles. The real issue is buried underneath. So let's focus on the first step in the resolution roadmap, identifying the issues. Let's say Jack is under pressure at work. He has been missing deadlines and doing shoddy work. He's afraid that Heather will fire him if he doesn't get his act together. Add to that the fact that he sees Heather as hypercritical and hovering.

So, how did Jack and Heather move from avoidance and blame to, "Houston, we have a problem?" This classic line from the movie Apollo 13 was not phrased, "Houston, you have a problem." If it had, things would have turned out much more dire than they did for everyone. When we are in a blaming state of mind, acknowledging the conflict and being willing to talk about it may be far more difficult than all of the other steps combined. So pointing fingers keeps you in an end...

Step one: Identifying the issues
Video duration: 3m 20s 48m 50s Beginner

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Step one: Identifying the issues provides you with in-depth training on Business. Taught by Lisa Gates as part of the Conflict Resolution Fundamentals

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Business
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