Stay focused during the day

- Let's face it, serving customers over the phone…all day long can be exhausting.…This video will give you some techniques…that can help you stay fresh and focused.…Let's start by taking a look at why serving…customers over the phone can be so tiring.…One challenge is called emotional contagion.…Other people's emotions can be contagious.…We really can catch a bad mood from someone else.…This can wear us down if we talk to angry…customer after angry customer all day.…

This makes it important to do a mini reset after…a really difficult call.…Take a deep breath.…Get up and stretch or go get a cup of coffee,…tea or water.…Another challenge is emotional labor.…This is the effort you put into putting on…a display of a certain emotion.…In customer service we're expected to be…warm and friendly with our customers.…It's easy to do if you're in a good mood,…but it's much harder if you don't actually feel…warm and friendly.…Just like physical effort, emotional labor…becomes increasingly difficult the more you use it.…

So if you're having a bad day, you've got to find…